I can’t make calls,

[Rachb_321]

Hey there, so I just tried to make a call and it’s saying I can’t make calls because I don’t have an account. I pay with payment vouchers… so I don’t know. 

[hairbag1]

@Rachb_321 

what plan do you subscribe to ? If you have one of the older $15 plans with limited outgoing calling...maybe you've run outta time. If so, consider getting the $5 / 500 minutes ion Canada wide calling add-on. Those minutes will stay on your account until you use them up...even if that takes several months or more.

[BKNS27]

@Rachb_321 

Is SMS texting work?

Try rebooting your phone by powering off then back on.

Also check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map 

Also note that some voucher will take a day before your account is renewed so login online or app and see if your account is Subscribed.

[Sansan]

@Rachb_321  did you check the status of your account?

You can do so using *611 or sign into your account to see if payment is required.