6 hours ago
- last edited
14m ago
by
computergeek541
Hey there, so I just tried to make a call and it’s saying I can’t make calls because I don’t have an account. I pay with payment vouchers… so I don’t know.
6 hours ago
what plan do you subscribe to ? If you have one of the older $15 plans with limited outgoing calling...maybe you've run outta time. If so, consider getting the $5 / 500 minutes ion Canada wide calling add-on. Those minutes will stay on your account until you use them up...even if that takes several months or more.
6 hours ago - last edited 6 hours ago
Is SMS texting work?
Try rebooting your phone by powering off then back on.
Also check to see if there is an outage in your area:
https://istheservicedowncanada.com/status/telus/map
Also note that some voucher will take a day before your account is renewed so login online or app and see if your account is Subscribed.
6 hours ago
@Rachb_321 did you check the status of your account?
You can do so using *611 or sign into your account to see if payment is required.