@huangak
if showing at your Self-Serve a messages those Expired or Suspended and your services are working, just ignore,,
all customers getting those message the night before day of renewal.
on the date cycle payment is will automatically renewal.
if your services not working,
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
go sign in to Self-Serve, to review your account,
- Click on Payment
- Make a Payment
- one Time Payment
- Payment Type: selected other ( Enter the desired payment amount )
- you will do manually enter Amount:$$ + $1 extra
- Click ‘Submit’,
- after payment successful, you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.
- and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,
