@JackQuint wrote:
Not sure why PM makes this so difficult. Telus has plenty of customer support reps who could deal with this in minutes. They could certainly stream Mod requests such that things like this get immediate attention.
I get that PM is largely self-serve, but deliberately creating a tech support system that is designed to make you wait days for issues that can only be resolved by the carrier for the express and deliberate purpose of trying to make you upgrade to Koodo (or Telus) shouldn't be tolerated by customers. The very moment this happens with me, I am gone (and not to another Telus brand). If I'm the OP, I'd use what I've paid for and move on to another carrier.
Many times, it's user data entry error. Delays in support are indeed another matter but you're going towards prioritizing requests. I would still stay with first come first served.
I started here a year ago...no problem. I set up a short term account...no problem. I recently activated another line. I even took some extra time in selecting a number (I've never done a port). I used a prepaid card. I set up a referral. I set up autopay. So several places for it to fall apart. It didn't. Everything went perfectly as it should. I don't understand all the troubles many people have.
Porting requires competing companies to work together. But the information HAS to be correct otherwise anyone can take someone else's number. We've been hearing horror stories of SIM swap's. So information provided has to be correct.
