Human Agent

[Fisayo_]

Hi there, I am a new customer trying to activate an eSIM. Both my international card and Canadian Mastercard debit card are being rejected by the app's initial credit card validation gate. I have already purchased a Public Mobile payment voucher from Recharge.com. Could you please manually create my account, assign me a local number, and apply my voucher code from your end?

Here are my activation details

[BKNS27]

@Fisayo_ 

Is the postal code on the Canadian debit card match on your account?

PM only accepts Canadian CC.

You can enter the voucher into your account. It will remain as credit until your next bill payment.

[hTideGnow]

hi @Fisayo_ 

please remove your personal info, we are just Community 

vouchers cannot be used for activation 

did you use Public Mobile app to subscribe?  if you have not , try it.  But if you used it, try to uninstall and reboot phone and reinstall

And when you try to use the app to subscribe again, please use another email address to create another account to subscribe.  And if possible, try using another credit card or Visa Debit as well, but only use a Canadian card