Huawei P40 MMS not working

[No_Name]

I tried a few of the recommendations from a Web search but no luck.

Here is what I have. 

 

[No_Name]

Reset of the network settings fixed it. Thanks 

[No_Name]

Everything else is fine. 

[TheSterlinger]

It's case sensitive so the APN should be capital. 

SP.MB.COM

Also, sometimes, even though same, it must be deleted entirely and re added depending on your type of phone.

But you can contact agent to verify issue.

[hTideGnow]

hi @No_Name 

can you confirm if voice calls and sms and data work? was it just MMS that does not work?

or ask PM support agent to refresh your account for you

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[No_Name]

Exactly what I have. Here is the full screenshot. 

 

[hTideGnow · Accepted solution]

hi @No_Name 

try Reset network settings and test again

if not, make sure these are there on your APN

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms