how to connect to CS_Agent
@okartiko to contact PM support to check status and track order, please open ticket using chatbot
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
Tell me how to track sim order
Usually, orders can't be tracked. Unfortunately, Public Mobile often doesn't notify customers about shipment either, The lack of tracking is due to the fact that Public Mobile often ships SIM cards by Canada Post lettermail which isn't trackable. Occassionally, Public Mobile does use UPS, but there's no guarantee that'll happen for your order. You can expect your SIM card to arrive within the next couple of weeks.