How to request refund!

[Dilll]

I purchased a subscription 3 weeks ago and have paid the subscription fee $40! But I have not yet even received the SIM card which I have paid an extra $10. Given such inconveniency to even reach an agent to request an update, I'm no longer interested in Public Mobile. I'd like to request refund!! Their services work like joke! 

[ORNGNBLK]

PM support agent can help to sort this out.   You can also a submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[computergeek541]

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@Dilll wrote:

This issue is I can't even reach an agent through online chat! There's no agent on chat helping customers. I have no idea who did this whole stupid system, so annoying and disappointing! 

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Public Mobile doesn't have a customer service chat option.  Unfortunately, you'll need to wait for a reply from a customer support agent after a ticket has been opened.

[Dilll]

This issue is I can't even reach an agent through online chat! There's no agent on chat helping customers. I have no idea who did this whole stupid system, so annoying and disappointing! 

[ORNGNBLK]

@Dilll  Sorry to hear about these troubles. Have you tried buying sim from Amazon? $5 and quick delivery. Pm should reimburse you for the $10 sim. Open a ticket using the orange chat bubble. Pm agent can assist in refund situation. Hope this helps