12-20-2025 12:37 PM
How to I pay my phone on the app it’s not allowing me to pay it ?
12-20-2025 12:59 PM
@Jennbrownlee
You can reset the PIN on his account.
https://myaccount.publicmobile.ca/en/account/reset/pin
12-20-2025 12:58 PM
Did you try the link I gave earlier?
12-20-2025 12:56 PM
I have no other phone to call that number and when I call 611 it tells me that my 4 digit pin is wrong when it’s not
12-20-2025 12:55 PM
It didn’t do that for me I’m not sure why and when I call 611 it tells me that my 4 digit pin was wrong when it’s not
12-20-2025 12:53 PM
If your account is suspended, when you sign in, it should appear right away saying to pay now and resume services.
Or call *611 and pay.
12-20-2025 12:52 PM
If your account is suspended for nonpayment then you need to make a manual payment by dialing 611 or call 1-855-4PUBLIC from another phone.
You can use the CC on file or vouchers.
12-20-2025 12:46 PM
No I just didn’t have the funding in when it tried coming out but it’s in there now
12-20-2025 12:44 PM
You have the lastest version of the app? Under Account, you don't see the payment tab?
Try this link on the website.
https://myaccount.publicmobile.ca/en/account/my-payment
when you activated your account, you needed to supply a valid payment card for future renewals. Has your payment card changed recently ?
