How to open a ticket

[Stainless316]

Thanks 

[Dunkman]

@Stainless316 

Wait times are longer for CSA help due to BF deals.  

Do you have a specific question in mind?  Often community members on the forum can offer troubleshooting advice to solve issues without need for CSA help.  

Submiting tickets is preferred than sending private messages to CSA

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

However, if you can't submit ticket, then private message is the next preferred option. 

[BKNS27]

@Stainless316 

You can contact a CS_Agent by pm them directly.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

It is quicker if you indicate your issue on this Community for members to help you with common issues.