@saramuresan
you can engage PM support for further assistance. Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account. Select Start a Chat to begin:
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it. You can then create an Expert Messaging ticket with this new account.
But of course, you can share your questions and the Community will try to help if it is not account related and Community might be able to help
