How long for ticket response

[Bunnybfunny]

I’ve put in a ticket because my Koodo number hasn’t transferred over and I have no idea if/when to put in new SIM card.

[esjliv · Accepted solution]

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@Bunnybfunny wrote:

Ugh. No idea how to do that now!!!!

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@Bunnybfunny 

If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile.

For future reference:

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster  use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[Bunnybfunny]

Ugh. No idea how to do that now!!!!

[JL9]

If it's Koodo prepaid you have to get a new number first and then port in the old number afterwards. You cannot skip that step and immediately port it over like you can with a postpaid. 

[Bunnybfunny]

Prepaid I think… the $15.99 

no text.

[JL9]

Is it prepaid or postpaid Koodo? And if postpaid did you receive the porting text? 

[Bunnybfunny]

Koodo works

public mobile no

[dust2dust]

It wouldn't hurt anything to try. With the Koodo sim in does anything work? Put in the Public sim does anything work?