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How long does it take for a mod to respond to a ticket

ahm3dag
Great Neighbour / Super Voisin

I submitted a ticket on Wednesday and still haven't recieved a response. It's a little urgent as my cellphone has not had service for the past 3 days

31 REPLIES 31

esjliv
Mayor / Maire

Hi @ahm3dag ,

 

Sorry to hear there has been no response yet. It should be with 24-48 hours.

Put in another ticket!

 

Contact A Moderator - At Public Mobile, our support is all online.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

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