Hello @Bratt80
I have a different view that's been posted. When you port your number over to PM, you are required to have your old providers SIM card in your phone. Shortly after your porting request here, you should receive a porting text from the other service provider asking your permission to port. You will have 1. 5 hours to reply yes. Once you reply yes, you just need to watch the top corner of your phone to where the service providers name is. Once you see it go to SOS, the transfer has been made and you can now turn off your phone, take out your old SIM, insert your new SIM and restart your phone. Your number should not be at PM. If you're having any issues, you can just reset your network settings to clear your previous carriers info. Hope this helps.
EDIT: If it's been more than 2 hours since you made the request, please let us know and one of the members here will sent you a phone number to call to get them to request the port again. Remember, you must have the other providers SIM in the phone for the port to work or to get the porting request text.
