How do I send a private message

[aimes2]

I enter @CS_Agent in the 'To' field and it says invalid.

I was over billed. I was triple billed for an add-on.

I'm unable to file a ticket cause the system doesn't work.

I'm getting an error when I try to send a message.

Please advise how to communicate and get reimbursed for your overcharging

[dust2dust]

Don't type the @ in the To field. But yes the ticket method is supposedly better. Use the pin option to verify. I have troubles with the login method (after logging in the community again).

So you're able to log in to the account? Click any little spinner refresh icons lower down to update info. Check for a balance. You can also call 611 to get your balance. Check your payment history to see any deposits. Do you have at least 1 add-on that you wanted? Is this roaming?

[aimes2]

I am unable to file a ticket. I just get stuck in a never ending loop. It sends me the code to verify and then just goes back to the beginning. 

I have $0.00 in available balance. I didn't get add-on 3 times.

I would like a refund for $16.95 x 2 = $33.90

Please advise. Thank you

[softech · Accepted solution]

@aimes2   

did you get the add-on 3 times and showing on the My Account?

or maybe the other two times, the fund just loaded and not used to buy the addon?  If it is this case, you will see the amount sitting as Availble Fund.  If it is , you can keep it there to be used for future renewal

But if add-on really bought 3 times, yes, open ticket with PM support.  Best to use Chatbot to open the ticket (method 1 below)

1. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there