How do I get refund

[Skullqueen]

Right now upset I’m low income mother of two I need a refund as soon as took our money I put a phone voucher on the app now still take my money out of my bank I’m go to bank I’m will get them to freeze your guys take money out my account 

[BKNS27 · Accepted solution]

@Skullqueen 

Did you login to your account and toggle off Subscribe (AutoPay) in Subscription-Manage Subscription-Subscription Renewal? This will stop AutoPay payments in the future. The payment with voucher should remain in your account as credit but I am surprised that it withdraw from AutoPay unless the amount of the voucher didn’t include all taxes and it was not enough to cover everything then AutoPay will be used.

For refunds, you have to submit a ticket to a CS_Agent as PM has a no refund policy but an agent will look into your case.

https://publicmobile.ca/en/get-help