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How do I change my payment plan

TGig
Great Neighbour / Super Voisin

I'm changing banks and I'd like to change the card I use for my AutoPay, but there doesn't seem to be an option to do this. How do I so; please help.

1 ACCEPTED SOLUTION

Accepted Solutions

esjliv
Mayor / Maire

@TGig wrote:

I'm changing banks and I'd like to change the card I use for my AutoPay, but there doesn't seem to be an option to do this. How do I so; please help.


@TGig 

EDIT-if you have not created a Self Serve account yet, you can do that here:

https://selfserve.publicmobile.ca/self-registration/

 

Log into your Self Serve account and navigate to the PAYMENT tab.

See bottom, left corner to change/update the card on file.

 

esjliv_0-1617792002121.png

View solution in original post

4 REPLIES 4

esjliv
Mayor / Maire

@TGig wrote:

I'm changing banks and I'd like to change the card I use for my AutoPay, but there doesn't seem to be an option to do this. How do I so; please help.


@TGig 

EDIT-if you have not created a Self Serve account yet, you can do that here:

https://selfserve.publicmobile.ca/self-registration/

 

Log into your Self Serve account and navigate to the PAYMENT tab.

See bottom, left corner to change/update the card on file.

 

esjliv_0-1617792002121.png

Anonymous
Not applicable

@TGig 

you can Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

 

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

 

and log in and re entered your credit details,

 

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

 

How To Update or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

 

and if can't fix it you need To Contact Customer Support Agent by CS_Agentand Explain your issue to 
them can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler
  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • please include in your message,
  • phone number,
  • account 4 digit pin,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: For public mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

HALIMACS
Mayor / Maire

@TGig 

 

Before logging into your self-serve account, recommend following this procedure to avoid the common glitches that sometimes occur with this process:

 

  1. Clear your browser's cache & cookies
  2. Use incognito mode
  3. Now, log into your Public Mobile self-serve account
  4. Click Payment tab
  5. Select "Manage My Card"
  6. Select "replace card"
  7. Type your address exactly as from your billing statement
  8.  Don't use a space in the postal code
  9.  Use ALL CAPS if necessary
  10.  Type everything, not letting autofill complete any fields

pkaraa
Deputy Mayor / Adjoint au Maire

In self serve, first take out the old card and logout. 

go back in using incognito tab and enter new card info, just to make sure, try to top up your account by $1 and see if this goes through. When it does, you are good.