@Pine if you know the account PIN, you can try to pay via *611 (call from her phone , or call 1.855.4PUBLIC from another phone and enter 1 for English and enter your daughter's phone number)
If you don't have the account PIN and you need to pay urgently, get a voucher from SDM/711/Shell/London Drug and then load the voucher using *611 (no account PIN required)
And for your daughter's account login issue, what exact error you got?
PM just changed to a new EverSafe login system and you need to complete the setup. She has created an EverSafe id yet?
If she has not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
- Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
- Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.
If none of those workarounds helps, please open ticket with support and have them to help in this situation:
Private message CS agent at
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
