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[ahoj]

Hi,

My partner and I changed our address about a year ago to our current address in Canmore. We now need receipts/invoices from last year showing our current address for government purposes.

We signed in to our account and noticed that our profile shows the address as “Update required, Update required, AB, T2L ***” We have not received any email or notification from you indicating that an address update was required.

Could you please let us know how we can correct the address on our receipts/invoices from last year? This is quite important for us at the moment, so we would really appreciate your help with this..

Thank you very much.

[BKNS27]

@ahoj 

Are you using receipt for lower Alta. taxes? 
If you are, you need to change your numbers to an Alta. area code.

[hairbag1]

@ahoj 

I'm not so sure that you can use your Public Mobile reciepts for govt purposes as you can use any address for your account...nobody checks it. Your PM service isn't a traditional "contract" at all. It's a prepaid service that has a 30 days expiry...you can renew that plan every 30 days BUT you can also tap out without notification. Your name and address aren't confirmed by PM. 

[hTideGnow]

hi @ahoj for the invoice address issue z you have to ask PM support agent directly 

Submit ticket with Customer Support through Expert Messaging in one of these ways:

• My Account on a browser: click Message Centre on the left pane to "Start a Chat"
• Public Mobile App : Go to Support tab, click "Chat with an Agent", and "Start a chat"
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or Send Voice Message)     

If you cannot access My Account/PM app, use this link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
please use the same Community account login you are using now to login and submit ticket