Hi there,

[sr61]

I am having trouble accessing my account. I believe I had cancelled the service 2 months back but I am being charged for last 2 months. When I try to login with the username and password, it says invalid. I tried to redrive the email and password saying I forgot them with the phone number, but it I get invalid phone number message. What can I do in this situation? I can't access my account, the service is still active and I am being charged. I want to cancel this service.

Please advise, thank you.

[slusagm]

if you cannot login , that confirmed your account have closed.  Should be an easy ticket to get your money back

[sr61]

Thank you. I did.

[sr61]

I unsubscribed the service as it was a temporary number. The problem is now I can't login to the account and it says the phone number is invalid. But, I am charged twice even after unsubscribing. 

[slusagm · Accepted solution]

did you port out the number or you just disable Autopay?

if you just disable autopay, check your My Account again.  Go to Payment >  Manage Subscription and check if subscribed is disabled

if it is disabled, or if you ported out, check with PM and arrange refund

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

[hTideGnow]

hi @sr61 

ask PM support agent to issue refund, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage