Helping out my non technical brother

[B6]

I referred my brother to Public Mobile a couple years back and he's been happy with the service. Currently he has been cut off for non payment because his credit card had been renewed (he's on the monthly credit card pre-payment). Since he barely knows what an email address is, he has no idea how to go about updating it to renew his service. I tried to access his account but I don't remember which email address I used when activating his service the first time, and he's no help at all.

So my question is how can we obtain the email address that's linked to his mobile number / account in order for him to update his credit card information and get his service back. Any assistance would be greatly appreciated.

[B6]

Thanks for your responses. I think the most expedient way if to contact a CS agent. Very helpful community! I'm impressed. Cheers!

[Timer]

@B6 

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

then  Reset Password  if you can know the email,

and To Login Page

and go to payment,,, manage payment method and update card information and save payment.

or contact support team by CS_Agent  to change email and set new password.

[esjliv]

@B6 

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

Use the Forgot your password option to try emails it could have been set up with, found here: https://myaccount.publicmobile.ca/en/forgot-password

You can submit a ticket here to: Create or forgot My Account email or password link

[Outdoorsman]

@B6 

hi to get help with self serve email and to get help updating cc if needed you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437