@bravo_md wrote:
I never said PIN was their password to the selfserve account. Now who guessing what a person is saying.
In their message they said, they are looking for a code not a password. So maybe they meant PIN to access thru the 611 system. I'm not a mind reader and neither are you.
Bottom line they have to send a message to the moderators for help.
"login in to my account" says to me logging in usually using a userid and password. Account says to me their self-serve.
"check my activity" could mean add-ons in the 611. But with the prior "login" etc the context points towards self-serve.
"access code" could mean the 611 PIN but again with the prior "login" etc the context points to one of either the email or password to get into the self-serve.
Then you said "their PIN code for their account". The PIN is only needed for 611 or identity verification. Not the account as previously defined. *Maybe* they mean to have it to communicate with the moderators sure. But that's a lot of steps missing in what appears to be a not-English-mother-tongue OP.
So yes. There are all kinds of maybe going on. We have yet to hear back from the OP. My bet is on the two first posts being closer to interpreting the problem. But I have been wrong many times.
