Help

[tito25]

This process has been a long time nightmare. 

1- the security through Telus is terrible and a bad experience.

my phone has problems I have a new iPhone that can only be activated vie eSIM card but please tell where I have go or do to get it !!!!. Please someone !!! A person from customer service contact me 

[softech]

@tito25 

just in case you are still trying to get eSIM for your new iPhone, it is now available for existing subscribers. as well:

https://productioncommunity.publicmobile.ca/t5/Announcements/eSIM-now-available-for-new-amp-existing...

[softech]

@tito25 

if you are existing customer

https://productioncommunity.publicmobile.ca/t5/Get-Support/Help/m-p/1028782/highlight/true#M717856

but if you just want to activate new line, then you can just go ahead withiut any issue

[softech]

@tito25 

sorry, existing customers can only use physical sim card at the moment and cannot migrate to eSIM yet 😞 

While PM  might lift thos restriction soon, hopefully in a month or two,  this is not the time yet for existing customers to migrate to eSIM

Understand you have a new iPhone with eSIm only but you might need to get a loaner phone for the time being until eSIM is available for everyone 😞

[Handy1]

@tito25  You do it when you activate you are giving option for eSIM or physical sim or to order a sim