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[JenetteB]

I have money in my account but it did not renew my plan

[pmbc · Accepted solution]

I think you still need to reactivate the account even when you add credit there. Are you doing this through the portal or by dialing 611?

Look at this thread and the accepted solution has some screen shots for activating an account. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Reactivate/m-p/941937

[JenetteB]

Hi it says my account it temporarily suspended and to add more time , I did add 25.00 and have a balance of 35.00 but my plan didn’t renew when i added it today

[pmbc]

@JenetteB  Is your account currently active?  What does it say when you dial 611 from your phone?  What is the renewal date for the account?

[JenetteB]

My renewal date is not updating added money to it today

[computergeek541]

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@JenetteB wrote:

I have money in my account but it did not renew my plan

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Is it your renewal date or is the case of trying to get your service working again after the payment was missed?  The other possiblility that I can think of is if you ran out of minutes or data and wanted to renew your plan early. Can you clarify which type of situation applies?