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Help with number

Megs709
Great Neighbour / Super Voisin

I paid for the month and thought I set up the number transfer correctly but I can get a new number instead but can’t go back to get a new number instead of transferring

4 REPLIES 4

Megs709
Great Neighbour / Super Voisin

I am a new customer and I clicked to transfer my old number but it won't let me. it took the money but said it says subscribtion not activated and there's no screen to do anything to fix it 

 

EB0
Town Hero / Héro de la Ville

@Megs709 

If you have an active plan and you can login your account, you can get a new number at any time, by opening the app, go to Account, change phone number.

Handy1
Mayor / Maire

@Megs709  you might wanna contact support to help in this case 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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