Help with esim

[Linnda]

Hi everyone,

I just switched from fido to public mobile yesterday. For some reason, it was unable to activate the esim. I got all the confirmation message from fido that it was approved to transfer my number. So today I went in to the store to pick up a new sim card just public mobile and it still having the same issue. Did anyone have this issue? 

[BKNS27]

@Linnda 

Check in your phone and see if the eSIM is added in the Cellular settings in the phone. If it is then you can delete it if you want to use a regular SIM.

If you want to use the eSIM, just contact a CS_Agent to look into the problem at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Linnda]

I've submitted a ticket this morning. How long does it usually take to get some help?

[Handy1]

@Linnda  Contact support using this direct link and get them to som swap the number for you and you will get the code sent to your new SIM card 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437