Help please

[Felix12312]

So it's been about 3 days since I switched from Koodo to Publicmobile and I still have no access to any data,text or talk. I also cannot port my number, so essentially I got charged just to lose all my cell phone useage. I've tried emailing the Mods but get no replies in return. What can I do? is there a way to get a refund?

[Mary_M]

Hey @Felix12312

Thank you for bringing this to our attention !

I have looked into your account, seems like something went wrong in the back-end. Our team is looking into this at the moment, I'll be sending you a private message shortly.

Respectfully,

Mary

[Felix12312]

Hey thanks, I have tried private messaging the Mods but I guess they're swamped with messages so I haven't got replies. How did you manage to facebook message them?

Thank you

[jimmyche]

I would also suggest you to send mod a private message with your phone number and account number asap so you can get in line for help. You should also try facebook message PM as I have quicker response with facebook message.

[twestacott]

@Mary_M@Shazia_K@Saray_O

Can a MOD help this user out?