Help getting set up

[timgoe]

I changed my sim card over from Roger's last night to public mobile and am not able to receive or send text messages or phone out.

[computergeek541]

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@BKNS27 wrote:

@timgoe 

Did you reply to the text from Rogers confirming with YES that you are porting your number over to PM with the Rogers SIM in your phone.

There is a 90 minute window for you to reply or porting will be cancelled.

If you missed the text then contact Rogers to resend the text to you again.

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Failing to respond to the text message from Rogers (or even the port completely failing) would not prevent the customer from sending text messages or making outgoing phone calls using the Public Mobile service.

[BKNS27]

@timgoe 

Did you reply to the text from Rogers confirming with YES that you are porting your number over to PM with the Rogers SIM in your phone.

There is a 90 minute window for you to reply or porting will be cancelled.

If you missed the text then contact Rogers to resend the text to you again.

[Handy1]

@timgoe  

send  a  private message   To CS_Agent

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[hTideGnow]

hi @timgoe 

did you remove your old Rogers sim card or disable Rogers eSIM?

and confirm PM sim is the only one left and set as Primary.  Reboot phone and click Reset network settings

if same, ask PM support agent to check if the activation on the system was completed

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage