Help contacting customer support

[Jibee]

I am trying to get hold of a customer support agent, I recently switched over to another provider and can no longer access my account/invoices. The chatbot advised:
“Once registered, you can contact our Customer Support Agents directly through the Community platform to submit your ticket. They will be able to securely verify your identity and send you the invoices you need.”

thanks in advance! 

[hTideGnow]

hi @Jibee 

Yes,  PM support agent can still  help,  you can submit an Expert Messaging ticket using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
          Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

[BKNS27 · Accepted solution]

@Jibee 

Once you port over to another carrier. Your account will automatically close and your information is deleted and you won’t be able to login to your account.

You can contact a CS_Agent to confirm your CC and personal information is deleted and ask for invoices by submitting a ticket:

https://publicmobile.ca/en/get-help