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Help: changing a plan is failed

deyneko1
Great Citizen / Super Citoyen
I tried to change my old plan to unlim call province + unlim global SMS + 3gb + bonus. It was an message that it will change on August 4. Then it was strange red inscription in my account kind of "yout account was suspended". But at the end I have same plan. What to do?
4 REPLIES 4

If you have service then please don't worry about it. Please wait till tomorrow and see if it fixes itself otherwise, please private message @CS_Agent

thanks

deyneko1
Great Citizen / Super Citoyen
No, there's no warning message anymore. At present time it is usual picture expect payment. 😉

Mana
Mayor / Maire

@deyneko1 I think you stumbled upon a common bug. If you still have service, please don't worry and check your account again tomorrow morning. 

If it still doesn't fix itself then please send a private message to @CS_Agent explaining your issue and providing your number. 

 

Thanks. 

NDesai
Oracle
Oracle

If you still see the suspended warning, wait till tomorrow morning and see if it changes. If not, you can send a private message to the Moderator_Team with your account# and ph#.

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

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