Hello

[Inder]

Hi please I forgot 4 digit pin

[mm80]

@Inder Did you also forget self serve password?  If you know that, you don't need PIN. Otherwise, only moderators can change it.

[gblackma]

@Inder the moderators are what passes as customer service for Public Mobile.  Did you contact them about the pin as I suggested above? Thanks. 

[Inder]

I didn’t know 4digit pin 

[Anonymous]

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@Inder wrote:

Hi please I forgot 4 digit pin

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If you're using the same phone that you first activated on then you should be able to find the PIN on your SIM SMS area. If you keep _everything_ like I do you might even find it from 611.

[gblackma · Accepted solution]

@Inder contact the moderators and ask them for it. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.