HELP!!!

[margaretweinder]

I NEED HELP ASAP PLEASE MY PHONE CAN'T CALL OUT OR RECIVE ANY CALL I  NEED SOMEONE FROM THE PUBLIC MOBILE SUPPORT TO HELP PLEASE CONTACT ME ASAP

[Timer]

@margaretweinder 

how long you didn't pay for your service? if over 90 day then your account it's be closed and i hope not.

in my post has a link for contact to support team by private message > CS_Agent 

[dust2dust]

Another approach is to dial 1-855-4pu-blic from another phone and enter your phone number and see what it comes up with. And how about the credit card question?

You were given a link earlier to contact the support people

[margaretweinder]

i can't call or text or do anything and i don't remember my account all i know my phone number and my info to support it but i need someone from the public mobile to contact me i try to open a ticket i couldn't either 

[dust2dust]

Are you able to login to your account? Are you able text? Internet (not on wifi)? Did you possibly deal with a credit card fraud problem recently?

[margaretweinder]

i did it goes beep beep right the way 

[Timer]

@margaretweinder 

Dial *611 Check your account status.

PM contact support team by CS_Agent

[esjliv · Accepted solution]

Some more details would be helpful @margaretweinder ...like you are a new customer that just activated, or are you a customer that had working services all along, that this just starting happening?

First, does it show ACTIVE in your self serve account?

If Active, try:

• restart your phone
• toggle into and out of airplane mode
• remove the SIM card and try it into another phone to see it if works
• Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
• perform a Reset of the device's Network Settings
• Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent