@Kiki wrote:
@TheGx I think you are missing the point here...it is not that we don't understand that accidents happen, we do...that is why we are okay with the limited customer service in lieu of the cheaper fees. If we are going to look at an accident analogy...let's put it this way - Public Mobile would be the insurance company in this case....it is like the insurance company (Public Mobile) is refusing to provide coverage for the costs of the accident, and saying it is our fault, and making us pay out of pocket for the expenses it has cost us.....
I don't think I'm missing the point, I agree that Public is liable for these accidents, but they are still accidents and don't effect what the initail value of the deal was because they are accidents. To use your insurance company example, just because the insurance company does or does not cover the cost of your accident, doesn't effect what the original deal was because the deal was made with all parties not taking accidents into consideration at all - like there is no clause or mention of what to do when accidents occur in the original contract.
So Public should definetly do something to compensate their customers for these accidents, as well as not blame them and instead take responsibility for their product not working out as it should, because cheaper prices doesn't mean we should get a bad product that is prone to accidents since accidents are not part of the deal at all.
I just saying for all parties, both us customers and Public, to be understanding and know that usually it takes time for accidents to be fixed and all sorted out properly - I myself have't had any dropped calls here out west, and I'm confident that Public will compensate those who had these problems, because all my experiences with Public have shown that they value their customers and always compensate their customers for their troubles as they did with me each time I had problems.
