@yukinamis
If you stopped payment for LESS than 90 days. Just login to your Suspended account and make a manual payment with your CC on file or with vouchers. You can purchase vouchers from these locations then dial 611 and enter the voucher number and pin.
https://www.publicmobile.ca/en/payment-voucher
If you stopped payment LONGER than 90 days then your number has been returned to the carrier you originally got the number from but your SIM/eSIM will stop working and your account is now closed with PM.
You can also check the status of your account by calling 1-855-4PUBLIC. If your account is Suspended then make a manual payment. If the system can’t locate your number then your account is closed.
If your number is a Telus, Koodo or PM number. You are in luck and contact a CS_Agent to retrieve the number back for you.
https://expert-messaging.publicmobile.ca/guest/pre-chat
or
https://publicmobile.ca/en/get-help
If it was a Rogers or Bell number. You need to contact them and open a new account with them. If you don’t want to open an account with them then you need to purchase a new SIM and open a new account and pick a new number.
