Getting Error Code: M.8701

[reycri]

I am getting Error Code: M.8701 after successful payment.

[dabr]

@Radkom   You can choose to send another private message in case the earlier ticket/message got lost in yesterday's BF mayhem.   Sorry to say it's been bit of mess and I'm sure customer support are probably inundated with many requests for help.  Good luck!

[Radkom]

@dabr I opened a ticket both via chatbot and direct message. I still haven't gotten help. 

[reycri]

I think I'll just go with Virgin Mobile. They also offer 40GB for $34

[reycri]

I now have serious doubts about this company. It doesn't seem like a scalable operation.
Their BSS and OSS systems seems pretty bad.

[dabr]

@Radkom   Did you submit a ticket via chatbot?  Apparently, there have been issues with ticket submissions so send a private message instead to CS_Agent and they will respond back usually within couple of hours although it'll probably be a little longer as the BF promos have caused some issues so they're dealing with a higher number of trouble tickets then normal.

Here's the link to CS_Agent:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@reycri    Please send a private message for assistance and their response will appear in the inbox top right of this screen.

[Radkom]

I have the same error/issue. I opened a ticket more than 15 hours ago and no response from an agent. When will customer service get back to me? 

[reycri]

I can't even get to my account page. I am still trying to sign up as a new subscriber.

Not a great experience so far.

[dabr]

---

@reycri wrote:

I already have 4 charges on my credit card but it still asks for payment.

---

@reycri   Do you see the extra charges as an account balance in self serve?  They can be left there and your next few payments will be deducted from your account balance.

You can also ask customer support for further help/advice or if the extra charges haven't been credited to your account by sending a private message to CS_Agent via this link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr]

@reycri    Not familiar with that error code but if your services are working (calling/texting/data) then it's safe to ignore any errors. 

Also because of PM's website having caching problems, you're always advised to login using incognito/private mode or use another browser, or clear your cache/cookies first.

[reycri]

Web app still keeps asking for payment whenever I log into my account.

[reycri]

I already have 4 charges on my credit card but it still asks for payment.

[reycri]

I don't know why "merlin" responded with 422 - unprocessable content.

[reycri]

The endpoint with the error is: https://subscribe.publicmobile.ca/securedProxy
This is the payload:
{"service":"activation","operation":"setSubmitQuote","params":{"input":{"simType":"PSIM","email":"reycri@gmail.com","pricePlanId":"100407","pricePlanGuid":"224EE8B5-E08A-EE11-B128-94F128C5725A","amountInformation":{"planAmount":"34.00","simAmount":"5.00","promoDiscount":"0.00","simDeliveryAmount":"0.00","cartTotal":"39.00","tax":[{"label":"HST (13.00%)","value":"5.07"}],"totalPaid":"4407"},"paymentInformation":{"paymentToken":"9fea05bf-ac27-4561-8f04-1f3491f92c2c","promoCode":"","rafCode":"","paymentPostalCode":"??????","cardNumber":"******8404","expiry":"????","billingProvinceCode":"ON"},"language":"en","provinceId":"7967ef23-1b8c-e511-9004-e83935b84e20"}}}

[reycri]

Something is wrong with "merlin" system.

[reycri]

This is the actual error response:
{
"response": {
"data": null,
"error": {
"code": "M.8701",
"message": "Request failed with status code 422 Failed to update quote in merlin"
}
}
}

[Gwanzi]

You’d better send private message to CS_Agnet, and keep eye on your inbox 

[reycri]

I can't find a phone # to call.

[reycri]

I tried live chat but it doesn't work. Keeps dropping out with 50+ people ahead of me.