10-26-2025 11:33 PM
Hi. Both my wife and I have had PM accounts for many years now. When she attempts to log in to her account it prompts her to Resume Activation or to Log In. If she selects Log In, it's a never ending logging in loop. If she selects Resume Activation, it prompts her for new phone credentials, sim card and stuff, but she's had her phone for years. She tried Chat and when it prompted her to sign in she received "contact admin unable to authorize - no access token present". Any help appreciated. Thx
Solved! Go to Solution.
10-26-2025 11:58 PM
@ChickenMan the error simply means the EverSafe system was unable to match your My Account. No worries, it is an easy fix for PM support and you just need to engage them by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there