I enjoy Public Mobile, they have good plans they offer great promo's and overall the service is good everywhere. My first experience when I signed up was smooth and effortless (aside from the crappy wal-mart rep) I bought a sim card, went home got my brother to pay using his credit card and I just handed him the cash.
Now, a month later I'm going to be a week late to pay which is not a big deal and viola the 40$ for 4gb promo is on and I"m just about ready to top up my account. I know I want to switch plans from the 1gb plan to this new 4gb plan, I know I must contact a moderator so I did in advanced to let them know I will be topping up soon and would like a plan change. No problem they said, just top up and let them know when the funds are in the account.
The next day I'm excited I have the money, going to recieve this awesome 4gb plan. Well this time was not so easy, in fact it is annoyingly complicated and irritating. I give my brother the money I login to my account I click make payment and my brother fills out his credit card information and clicks submit. REJECTED! What! how could this be? Well, i was not too worried I figured maybe the self serve is having complications, so I message the moderator again and let them know I was unable to top up with a credit card.
Well a couple hours later (during moderator hours btw) I recieved a message stating the address on the credit card must match the address on the public mobile account. What!! Why the heck is this even a thing? Why was I able to activate the plan with his credit card but I'm not able to top up after the fact. Maybe it is because it will attempt to setup auto pay and the credit card process has a higher security process? I don't know but this has to change or at least give us an option where it's like a normal purchase. I know of numerous occasions I got my brother to purchase things from amazon and ebay etc using his credit card and never had to match the acount address, all he had to do was input credit card info and adress and be on his way.
Anyways, moderator lets us know we can change the adress on public mobile, so I did and re-tried the credit card, that didnn't work, so we thought maybe we aren't entering the correct address. My brother went on his credit card account site and looked at the address registered and we had an exact match, aside from the apt number so we tried a few more times making slight alterations to apartment number and even trying without it and even tried 2 of his other cards and nothing worked. So I said screw it, I'll have to wait another day or two and just buy a voucher to top up my account, with my fingers crossed the 4gb plan did not expire by the time I get it.
Well, today I was ready to go to the nearest WalMart and purchase a voucher, I get there and they tell me they only have $23, $28 and $43 dollar denominations... WHAT!! Are you serious? I have 10$ in my account I need $30 exactly, in fact 80% of the plans on PublicMobile need an even number for their plans (20, 30, 35, 40), why the heck are they selling these odd denominations? So I had to purchase a 43$ denomination just so I would not be 2$ short for the 4gb plan.
So all because I could not top up my plan with my brothers credit card I had to go spend double the amount ( $50 after taxes) just to get a $40 plan with $10 already in my account. Now I'm going to have half of what I need for next month and when I go to buy another voucher I can't get a $20 denomination, no, I need to spend aan extra 3$.
Long story short we need better ways to pay for our service A Suggestion Paypal? Visa Debit? Gifts from family? 5, 10, 20, 40$ denominations for vouchers. It feels like you guys are purposely making crappy voucher denominations so people end up paying more than what they have to.
I'm definitly dissapointed in my most recent experience, things would've been a lot smoother if I had better options. You're just lucky this is such a good plan for my needs 😛
You call (in case of PM you send a message) and you might hear very obscure answer (you can sense that the person have no idea what they talking about!). You hang up, call again and again until you get a very knowledgeable person and you start thinking “Where were you all of my life!” 
