Funds in account but account suspended.

[tehowennathe]

My plan is $28 a month and payment is due today. It says available funds is $28 yet my account is suspended. If I have enough funds in account why hasn't it been paid? I need an answer right away as this acts as a personal/work number.

[CS_Agent]

@tehowennathe

Thank you for reaching out to us! Please check your mailbox, I just sent you a private message.

Cheers 🙂

[srlawren]

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@domenicocortez wrote:

You must add tax by yourself...

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@domenicocortez no.  It's added automatically on the top-up payment.  This is not the correct answer.

@tehowennathe please use this link to send a private message to the moderator team for assistance.

[tehowennathe]

Even if on autopay? It says available funds $28 and amount due $0.00

[domenicocortez]

You must add tax by yourself...