Frustrated transfering my number

[Shifra123]

Hi, I’m going in circles here because the chat box suggested i activate my sim to a temporary number before my old koodo number will be installed on my public mobile line- but i can’t find the option for activating my Sim anymore! Because i had started the transfer process yesterday and didn’t do the temporary number beforehand. Can someone please help?

[Slawek]

I'm glad you resolved your problem. 😊

[Shifra123]

update: happy to report that my phone is finally working 🙂
The agent replied very promptly, however the site did not let me see that (seems like the site is slow in the notification department) and I only found out about the reply after a few hours and now I'm glad my phone is working (if you have a similar problem of not hearing back from an agent, make sure to refresh the page and maybe you will finally see the msg

[Shifra123]

that is helpful to know! thank you (because I got all scared when i saw an announcement of an agent that they will not be available on the 15th)

[Slawek]

I don't remember if it was a day or two but he responded during the weekend.

[Shifra123]

thank you for the heads up. Do u know how long it takes usually for an agent to get back to me?

[Slawek]

Hi Shifra;

I went through the same process as you while porting my Koodo prepaid to Public Mobile.  When you get in touch with a Customer Support Agent (as instructed by others), keep monitoring your PM Community Portal and provide an agent information he'll be requesting, including a code to close your account at Koodo.  He needs to receive your response in 48 hours, before closing your ticket.

[Sansan]

@Shifra123 

Please use the link below for assistance with porting. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@Shifra123  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437