Friend's PM phone number not recognized for referral during SIM activation

[alai7]

My friend switched to PM on Saturday, so I'm using his number in the friend referral field during my SIM activation process but I keep getting this message: The number entered does not belong to a valid Public Mobile Subscriber.

Not sure what to do...can someone from PM help?

Thx

[SP3CTRYS]

Absolutely, all they would have to do is enter your number

[alai7]

thank you to everyone for their responses.

Do you guys know if i'd be able to refer my friend after I activate the SIM? My fido plan is ending soon and I want to change to PM before my new cycle starts.

thx!!

[Mary_M]

Hey @alai7

I truly apologize for the inconvenience.

Due to a high volume, there is a delay in wait time but I assure you that someone will help you as long as a message was sent. 

Thank you,

Mary

[SP3CTRYS]

Try variations of your friends number, including hyphons and the regional code for Canada it is 1

[wingnut092]

i had this issue originalliy as well trying to refer a friend who activated the day before i did... he initially had an issue with his port and was assigned a PM phone number but had to contact them on his own to have the phone number ported manually.  I waited a day and was able to reference his ported number so it might just be a time issue.... this was my experience anyway... good luck

[alai7]

thank you for your response, but @Saray_O has not responded my private message for 3 days. Is there someone else who can help?

Thanks!

[PhoneSeeker]

This seems to be a common problem. Please private message a moderator so they can add it to your account manually.

Click this mod's link @Saray_O and on the right hand side of the page, press "send this user a private message".