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Friend referrals no more?!!!

buang99
Model Citizen / Citoyen Modèle

I dont get reward from my friend referrals no more. Anyone having the same issue??

1 ACCEPTED SOLUTION

Accepted Solutions

esjliv
Mayor / Maire

Hi @buang99 ,

 

If you are not sure they are active Public Mobile customers any longer and you cannot confirm this, then there is not much you can do. But if you know they are still active Public Mobile customers and you can (or they can) confirm this, then definitely bring it to the moderators.

 

Hopefully, this is just a glitch in the system and it will correct itself on your account. There has been posts about phantom extra $1's on account but no phone number listed to match. These these right-side themselves, sometimes it appears.

 

IF you know who's who and what's what compare it on your SELF SERVE account by clicking on the arrow pointing to the right, which will open up the list and the arrow will then point down.

Rewards referral list:

esjliv_0-1610816305660.png

 

 

View solution in original post

3 REPLIES 3

Gunner123
Deputy Mayor / Adjoint au Maire

@buang99 wrote:

I dont get reward from my friend referrals no more. Anyone having the same issue??


@buang99 hi did your friends leave Public?

Triguy
Mayor / Maire
  • PM did a clean up for referrals.  If the referred accounts are no longer active then you would lose the referral award.

Log into your account to see if you any referral accounts listed.

esjliv
Mayor / Maire

Hi @buang99 ,

 

If you are not sure they are active Public Mobile customers any longer and you cannot confirm this, then there is not much you can do. But if you know they are still active Public Mobile customers and you can (or they can) confirm this, then definitely bring it to the moderators.

 

Hopefully, this is just a glitch in the system and it will correct itself on your account. There has been posts about phantom extra $1's on account but no phone number listed to match. These these right-side themselves, sometimes it appears.

 

IF you know who's who and what's what compare it on your SELF SERVE account by clicking on the arrow pointing to the right, which will open up the list and the arrow will then point down.

Rewards referral list:

esjliv_0-1610816305660.png