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Friend Rewards

justdave3
Great Neighbour / Super Voisin

We activated our account and forgot to use the refer a friend code, can we apply it after we activated our account?

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@justdave3   you will have to check with PM Support.  They are very understand and   if it is an honest mistake,  they will  usually help. 

 

Have the one who just joined  to open ticket with PM :

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

View solution in original post

3 REPLIES 3

softech
Mayor / Maire

@justdave3   you will have to check with PM Support.  They are very understand and   if it is an honest mistake,  they will  usually help. 

 

Have the one who just joined  to open ticket with PM :

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

JL9
Mayor / Maire

They almost always will do it manually for you. You will need the friend to connect with the CSA though. Make sure that the code is correct as well (letters and numbers accurate, etc)

BKNS27
Mayor / Maire

@justdave3 

No sweat just contact a CS_Agent and explain to them that you forgot to add your friends referral code.

 

If you activated your SIM yesterday (May 24) and signed up for a $35/month or higher plan, you can get 2gb bonus data for 6 months by using 6MONTH2GB promo code. Just mention this to the CS_Agent while you are in contact with them.

The promo does not apply to the $15 or $25/month plan.

 

If you purchased your SIM from PM, the deadline for this promo is June 3. 😉