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07-07-2017 01:36 AM - edited 01-04-2022 02:18 PM
Please help!
I just signed up for the $120, 90 day promotion Freedom Mobile Port Plan which offers 4gb of data/month, with provincial talk and international text.
However I forgot to select the unlimited international text option when I set the plan up. I tried to add it after, but only managed to accidently add another $120 to my account when all I wanted was the inital unlimited international text.
I also validated and transferred over my number before the July 6th deadline, so I hope that my additional 6gb will be honored as well since I cancelled my contract with Freedom and paid additional fees.
Please help me find a way to add international texting to my account and credit the additional 6gb data.
Thank you so much in advance.
Sincerely,
Distressed new customer
Solved! Go to Solution.
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07-07-2017 02:48 PM
Hey! Hope everything worked out. Please let us know if you've been able to contact the moderators and sort things out! 🙂 Cheers!
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07-07-2017 02:26 AM
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07-07-2017 02:00 AM
Thanks man, I just joined near the deadline and was really freaking out since they didn't have any phone number to call. I'm using the phone for work and not being able to text is making me very uneasy. Cheers.
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07-07-2017 01:47 AM
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07-07-2017 01:45 AM
Thank you! I sent a message to Monderator_team and hopefully they get back to me.
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07-07-2017 01:40 AM
Send your email address
Phone number
SIM number
Explanation of issues
http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...
Hopefully they will get back to you soon. Thx
