Free 30 days

[drewber83]

Hey everyone. Just signed up for public Mobile. I was at Walmart yesterday to set up my account so I could take advantage of the free month of service at your next renewal. The girl at the store wasn't able to do the Activation saying there was a system issue and the mobile department was about to close for the day in 30 minutes. She told me to come back in today which I did and to contact public to have the promotion retroactively applied but I have no idea how to go about that. Can anyone in the community assist? Thanks so much 🙂 

[daredogg]

@yaseenansari send the moderators a private message, just so that your message isn't lost. You added your reply onto the end of someone else's thread, and I just want you to get the help you need.

[yaseenansari]

Hi, 

@CS_Agent 

I have recently signed up for the service when there was a promotion going on for the next free 30 days. I have not received any credit on my account. Can you please look into this matter?

Thanks, 

Yaseen 

[NDesai]

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@JL9 wrote:

This promo isn't active anymore is it?

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Nope, expired. Keep checking for more deals.

[JL9]

This promo isn't active anymore is it?

[Jorno]

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@ShawnC13 wrote:

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

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Psst... from the knowledge base article in your link, moderators are available on Friday from 9am to 9pm (Eastern Time).

[MacMe]

..

[ShawnC13 · Accepted solution]

@drewber83, welcome to PM

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators