Error applying promo code

[bluezz44]

Hi,

I'm a new subscriber to pubic mobile. I am seeing a promo on the app "10gb free data" using the promo code "PMDATA10". 

When I try to apply the promo code, I get the error "Unable to add promo code".

Can you please help? 

Regards,

Anuj

[hTideGnow]

hi @bluezz44 

do you have a plan $24+ and above?

if you do , the error could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage