Fraud

[Jonesd456]

My accounts been hijacked. I have an active account  but no esim. I need my phone

[Dunkman · Accepted solution]

@Jonesd456 

Has your SiM card been swapped?  Sim card swap?  

https://www.publicmobile.ca/en/get-help/articles/sim-swap-fraud

Are you able to access your account?  If you are able to access via the pM app, then purchase another eSIM and the new eSiM will be installed on your phone.  

[slusagm]

On your phone, download PM app and login.

If you cannot receive 2FA code z click Didn't receive code or Resend code, and choose Send email to get the code via email

Then go to Account -> Purchase Sim card and choose eSIM and buy and install

If you cannot get the code still , ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage