Forgotten passwords

[500]

Hello I have forgotten the passwords for my main account and community as well my account is in lockdown my name is xxxxxxxxxxx my e mail is xxxxxxxxxxxxxxx mobile is xxxxxxxxxxx

edited by computergeek541: customer's contact information removed

[computergeek541]

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@500 wrote:

Hello I have forgotten the passwords for my main account and community as well my account is in lockdown my name is xxxxxxxxxxx my e mail is xxxxxxxxxxxxxxx mobile is xxxxxxxxxxx

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I'm confused as you are logged into the Community. Did you have a seperate account? The old Community account password doesn't absolutely need to be reset, but there is an option to do that at  https://productioncommunity.publicmobile.ca/t5/authentication/forgotpasswordpage?dest_url=https:%2F%...

As for your Self Serve account, before doing anything else, please first try going to: https://selfserve.publicmobile.ca/forgot-password/

[Triguy · Accepted solution]

You should remove any personal info by clicking on the three dots.  Have you tried the forgot password link ?  If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.