Forgot password not working

[kirtib07]

Hello,

I went to my account to request a link to reset my password but it's not working. I keep getting this error message (see photo attached) and no email to reset it. I need to get a new sim card immediately because mine got lost. 

Could someone please help in resolving this?

Thanks

[kirtib07]

Thank you so much for this. I went ahead and ordered it online and received it but now I'm not able to activate online since the forget password link isn't working. This has been very difficult. How do I speak with someone to get this figured out?

Thanks

[Luddite]

@kirtib07 The fastest way to get a new SIM is purchasing at Walmart, WOW Mobile, or K Mobile. Insist on just a replacement SIM, no plan activation.

If you travel near western Mississauga send me a private message. I have a spare.

[mimmo]

When co reacting mods include the info below to ensure a faster process

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[KMG]

The forgot password function doesn't always work, unfortunately.  Send a private message to the Moderator Team and they can reset it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437