Yes, it's brobroken and they are working on fixing this issue. For now, you will need to send a private message to the Moderator_Team with your account info.
If I do need Moderator assistance, what information should I provide?
Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information
In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number
What are the Contact Support’s hours of operation? Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)
____________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, Start a Chat to Create a Ticket OR visit the Get Help page.
