Forget my self serve Id and password how can I reset it?

[kathir]

I forget my self serve account details how can I reset my details. My line is also suspended not able to top up.

[computergeek541]

---

@kathir wrote:

I forget my self serve account details how can I reset my details. My line is also suspended not able to top up.

---

Please open at ticket at https://publicmobile.ca/chatbot and type in "forgot security question answer".

You can top up by purchasing a voucher at a store.

[kb_mv · Accepted solution]

---

@kathir wrote:

I forget my self serve account details how can I reset my details. My line is also suspended not able to top up.

---

@kathir You will need to contact a moderator for help. You can contact the mods one of 2 ways. Click the chat bubble bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

 

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

[JoyLuck]

---

@kathir wrote:

I forget my self serve account details how can I reset my details. My line is also suspended not able to top up.

---

Did you try the Forgot your password link?

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.