Forbidden A1

[Babitjulka]

Hi 

cannot log in it shows forbidden A1

[Babitjulka]

• Hi
• you save the day direct message worked and it’s solved 
• my account wasn’t properly ported 
• thanks 

[Babitjulka]

I have tried  it’s not working 

[will13am]

@Babitjulka , the forbidden A1 crops up a lot for me.  I find that doing a refresh always works.  The page will eventually load.  

[hTideGnow · Accepted solution]

HI @Babitjulka 

Your phone service is working ?

To login My Account, wait an hour and use Incognito/Private/Secret mode on your browser to try agian

if you get the same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437